1. Basic Refund Policy
At KlikForm, we ensure our online form builder service (SaaS) is consistently satisfactory. Because our service is a digitally accessible subscription product, we generally do not offer arbitrary refunds once a subscription payment has been fully processed.
However, we will consider refund requests on a case-by-case basis for specific technical issues, subject to our discretion and specific eligibility criteria.
2. Eligibility for Refund Requests
You may be eligible for a full refund only if you meet the following conditions:
- Critical System Issues: You find that the system is completely non-functional according to its official specifications within three (3) days from the initial purchase date. This issue must be proven to originate from KlikForm's core system capabilities resulting in a 100% hard stop error with no alternative workarounds.
- Duplicate Charges: Given instances of accidental duplicate subscription charges exceeding 2 transactions in the same month or cycle due to underlying payment gateway issues.
3. Non-Eligible Situations
Refunds or compensation WILL NOT BE PROVIDED in the following scenarios:
- Buyer's remorse or spontaneous business alterations after the purchase.
- Forgetting to cancel the subscription package before the monthly billing cycle / auto-renew activates for the next period. Users are highly encouraged to cancel their packages promptly via the system settings at the "Renew / Cancel" dashboard profile if they do not wish to be auto-charged next month.
- Inability to provide a valid receipt as the primary transaction record with KlikForm.
4. Policy Claim Process
To submit a refund policy review with our support team:
- Please formally email the case details to: support@klikform.com.
- Email Subject Title: "Refund Policy Review: [Your Email / Username]".
- Include in the copy (screenshot of the original receipt or receipt confirmation number, along with a deep targeted description / justification of the disputed issue).
5. Duration and Method of Resolution
Every complete complaint will be escalated to our operations supervisor for scrutiny. If the appeal review is approved, the compensation payment will be deposited back directly via the core card provider's mechanism or original payment channel at the earliest possible time, which may span a recurring cycle between 5 to 10 full working days (depending on the clearing speed of the international banking processor / channel account).